We hope the following information provides the answers to most of your questions. If not, click here to send us an e-mail.

Contact Info
AdirondackCraft.com is based in the offices of Holmes & Associates and is located in Saranac Lake, New York. Our contact information is as follows:

AdirondackCraft.com
c/o Holmes & Associates
PO Box 295
Saranac Lake NY 12983
518-302-1891
e-mail: craftinfo@adirondackresearch.com

Purpose
AdirondackCraft.com provides an on-line retail outlet for Adirondack-based craftspeople, artisans and small businesses who otherwise would not have Internet exposure for their products. By providing high quality photography of their products and a fully functioning e-commerce Web site, AdirondackCraft.com provides new exposure for Adirondack-based artisans. AdirondackCraft.com receives a small commission on each sale in order to maintain the site and promote the quality and craftsmanship of the region's products.

Supporting Adirondack-Based Artisans
Every purchase you make directly supports the local artisans, craftspeople and designers who reside in the Adirondacks and are an integral part of the Adirondack experience. The growing popularity of the rustic, Adirondack look has brought many new products on the market that are not produced within the Adirondacks. AdirondackCraft.com offers you a source of authentic, Adirondack-made products. The creativity that the artists on Adirondack Craft.com apply to their work is also applied in the communities where they reside. They each contribute to the character and quality of life of their communities but can only do so if the sale of their products can support their families. Many rely on a short summer tourism season and seasonal gift shows for a majority of their income.

If you are an Adirondack-based artisan and would like to learn more about displaying your products on AdirondackCraft, you can call our office in Saranac Lake. You can also click here to view and print a description of the service and registration forms.

About the Region
The artisans and small businesses represented on AdirondackCraft.com are all located within the Adirondack North Country region in New York State. The region is bordered by Lake Champlain, Quebec, Lake Ontario, and the St. Lawrence and Mohawk Rivers. The region is roughly the size of Vermont and New Hampshire combined and is predominately a rural region. At the center of the region is the six million acre Adirondack Park, a vast natural and scenic area that contains the Adirondack Mountains and the highest peaks in New York State. The Adirondack Park is the largest state park in the lower 48 states, but unlike many other parks it is an even mix of private and public land. Although containing the largest amount of designated wilderness east of the Mississippi, totaling one million acres and about 18 percent of its area, the Adirondack Park is also home to 135,000 people scattered throughout its rural landscape and 135 hamlets. The Adirondack region has a long tradition of craftsmanship, resourcefulness, rugged beauty and rustic charm.

How to Order
We encourage you to pay by credit card online using our secure server, since this is the most efficient method of payment. You may use one of the following cards: Visa, MasterCard or American Express. If you would prefer to pay by credit card over the phone, by check or by money order, please give us a call at 518-302-1891 or send us an e-mail to express your interest.

At this time, we are able to only process on-line orders for customers in the United States. If you are living outside of the U.S., please e-mail us about your interest and we will try to accommodate your order by e-mail or phone.

Security
AdirondackCraft.com provides a 100% secure online shopping experience. We use a Thawte SSL Server Certificate (a VeriSign Company) to secure all transactions between your computer and AdirondackCraft. We have contracted with CyberCash to handle all our credit card transactions once your order is placed, which ensures the security of your credit card information as it is processed. CyberCash transactions are protected by the highest levels of security available and ensure complete and total privacy of financial transactions.

Privacy
At AdirondackCraft.com, we are concerned about the privacy of our users and are committed to protecting your privacy. No software or hardware techniques are employed to capture a visitor's e-mail address. We use temporary, per-session cookies to hold your shopping cart and enhance your browsing experience, but no identities or individually identifiable pieces of information are gathered by this process. These cookies are erased as soon as you close your browser. Where visitors choose to provide us with a name, email address or other information in order to purchase products or receive e-mail notices of new products, AdirondackCraft.com keeps all such response lists confidential. Personally identifiable information will not be sold or rented to any other organization or entity unless the user is first notified and expressly agrees to it. If you have any questions about the above-mentioned statement, please contact us at (518) 302-1891.

Shipping Information

Order handling and confirmation: When you complete an order for an item, that item will, in most cases, be shipped directly to you from the artisans and manufacturers who produce it. From the time you place your order to the moment you or the gift recipient have unpacked it, the staff at Adirondack Craft.com will remain involved in the successful delivery of your purchase. We will confirm your order by e-mail, contact the artisan to arrange shipping, contact you when your order is shipped, and confirm your satisfaction with your purchase.

Availability and delivery: Because the majority of these items are handcrafted and some are actually made to order, the availability and delivery time vary by product. We will confirm the delivery time with you by e-mail after receiving your order. We encourage you to carefully review the delivery time for the product you like. If you are uncertain if the timeframe is acceptable or suitable, please e-mail us with the date you need the item by so that we can confirm that delivery date with the artisan. Thanks to e-mail communication, the necessary information can be turned around quickly.

Choice of shipping: We try to offer you a choice of UPS or United States Postal Service (USPS) shipping on each item. However, some of the artisans can only ship their items using one or the other. That limitation is noted on the order form. Please provide the appropriate mailing or shipping address so that your purchase will arrive without unnecessary delay.

Ordering from multiple artisans: Finally, if you order items from multiple artisans, your order will likely arrive in multiple packages. You will be charged an average shipping cost based on the total purchase price of your order rather than a separate shipping cost for each item.

Shipping rates, based on the total purchase price of your order, are as follows:

Returns Policy

All sales are based on your approval and subject to your complete satisfaction. If you are not satisfied for any reason and return your purchase in original condition within 30 days, we will gladly refund your purchase price. Before returning merchandise, please request a Return Authorization Number by e-mail. If you purchased by credit card either online or over the phone, your card will be credited for the full price of the product and applicable shipping costs within five business days of receipt of the returned merchandise. If you paid by check or money order, you will receive a check from AdirondackCraft.com for the full price of the product and applicable shipping costs by mail within two weeks after the returned product has been received. The returned item must arrive in its original condition.

Our Guarantee

We guarantee your satisfaction. All sales are based on your approval and subject to your complete satisfaction. If you are not satisfied for any reason and return your purchase in original condition within 30 days, we will gladly refund your purchase price. NOTE: All items sold at Adirondack Craft are produced in the Adirondack region of northern New York. Because each item is handcrafted, the item you receive may vary slightly from the image you see on the screen in size, color and design. Availability and delivery time varies by item and are indicated on the order page. We will keep you informed regarding the delivery time for your order.